Eclaza

We have a customer-friendly return policy of 14 days and an exchange policy of 10 days.

If you believe that the received product is in poor condition, or if the packaging appears tampered with or damaged before delivery, kindly decline acceptance from the delivery person. Additionally, send an email to sayhello@eclaza.com, stating your Order ID.

Rest assured, we will personally ensure the issuance of a brand-new replacement at no extra cost. In case you're dissatisfied with the product, raise a return request from your account. Log in if you have an existing account or create one using the same email used for the order. Choose the Return/Exchange option, and we will arrange for a doorstep pickup.

Please take note of the following:

1. Upon receiving an ECLAZA package, record an unboxing video. This will assist us in addressing issues like damaged products, missing items, or receiving the wrong product when you file a return/exchange claim.

2. Gift boxes are not eligible for return/exchange. However, you can return/exchange jewelry.

3. Store credit can be availed twice for a single order. Subsequently, no return/exchange will be accepted for the same order.

4. Luxury sets can be returned/exchanged within 24 hours of receipt. Handcrafted, these sets cannot be returned or exchanged beyond this timeframe.

5. Customers desiring to visit the store/office for returns or exchanges must schedule an appointment in advance.

6. If a customer fails to hand over the product at the time of pickup for return or exchange, they are required to self-ship the product.

Return requests will only be accepted through the designated platform and not via email, Facebook/Instagram chat, or phone calls.

In cases where, due to certain circumstances, you are unable to return the shipment within 48 hours after raising the return request, no refund will be issued. Only a credit note will be provided. It is mandatory to obtain a receipt (physical or through message) when returning the product to the courier. In the event of a lost shipment, proof of return is necessary.

Refunds will be processed within 4-7 days after the product is received at our warehouse in Pune.

Apart from the conditions mentioned above, the following products are not eligible for return or replacement:

- Products with physical damage.
- Return or Exchange requests made after 48 hours of receiving the shipment.
- Customized products.

Note: To claim a missing product in your order, having an unboxing video is crucial.

Raise an exchange request within 10 days of receiving the product. Log in to your account or create one using the same email used for the order. Select the exchange option, and we will arrange for a doorstep pickup. Once we have the product, the replacement will be shipped within 5-7 working days. ECLAZA will handle the pickup from your doorstep.

Exchange will not be accepted for customized products.

If you wish to exchange for a higher-priced product, a coupon code for the returned product's amount will be provided. Use this code for your next purchase and pay the remaining balance.

For exchanging with a lower-priced product, we will ship the product upon receipt, and the balance will be issued as a credit note. Return or exchange of the exchanged product is not possible.

No discounts will be given on exchange orders.